I upgraded from 1.5 MBPS to 3.0 had to do a 1 year contract . Point is I have been with them since 2001.
1.5 MBPS worked fine until last year and in order to up to 3.0 it was either the year contract or pay twice the price like a penalty even though I've been with them so long. They do not offer the next higher speed which is listed on their site and no true stream in my area. They could not tell me why I could not get the higher speed than 3.0 . They sent the equipment out and all I had to do was connect it easy.
they have sent a few modems with return shipping free . I've talked to their support people several times who were great. It's the 3.0 that many times is as slow as 1.5 and they charge a huge fee to roll back .
The more I talk to them and find out just how little they care about a long time customer . They said true stream will be available in the near future which could be years from now no one could tell me.
Review about: Dsl Extreme Internet Plan.
Reason of review: Pricing issue.