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DSL Extreme - Pissed

Been on hold for 40 mins. And you all continue to get my call back number wrong
#1318560
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DSL Extreme - Unbelievably poor customer service!

Closed my acct May 29th. Expected a refund. Said it was in the mail 4 times! No manager available to speak to me. Contacted BBB today. Enough!
1.1
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
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#1318512
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DSL Extreme - Keep taking money off my card even doe i cancelled my servic

I would not recommend nobody to this messy *** service i dont rate yall at yall i give yall two thumbs down i had bad service even when i call them *** go say that they not giving all my money back i hate yal and yal service i hope yal company burn in ***
#1291614
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DSL Extreme - Didn't talk to any body

They took to much money off my card
#1214456
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DSL Extreme - Not a good service

Unfortunately no service on the weekends.
1.8
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1212820
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NOT GOOD SERVICES TOOK TOO MUCH MONEY CAUSED OVERDRAFT, AFTER COMPLAINED TOOK MORE MONEY THEN PUT IT BACK BUT NEVER REPLACED MY OVERDRAFT FEES OR APOLOGIZED FOR THEIR MISTAKE STILL WAITING ON SUPERVISOR TO RETURN CALL SENT SCREENSHOT & Recorded conversation to an email...
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2.0
#1167828
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I have a 5 mbg service agreement. I only get 1 mbg they don't let me cancel without paying an early cancellation fee. They deny that I have a problem. They say I have to call in few times until the may decide to cancel. The cancellation takes 30 days. This...
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Anonymous
Michele Del Valle

I am having a problem getting my service installed at my new place. close to a month no service and the installer was a no show. I was on the phone for hours and waited 6 hour...

2.1
I liked
  • Simple care free
I didn't like
  • Slowww internet speed
  • Repeated service interuptions
  • Weeks to e-mail reply
#1167546
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sometimes slow at 4:30 pm peek
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Anonymous
michele Del Valle

I am having a problem getting my service installed at my new place. close to a month no service and the installer was a no show. I was on the phone for hours and waited 6 hour...

3.9
#1123189
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DSL Extreme is the only ISP in my area, and wow do they take advantage of this! Nearly every day my service goes down, several times a day in fact, and when I call tech support they tell me it's either something with my equipment or it's the phone lines. The last time...
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Anonymous
michele Del Valle

I am having a problem getting my service installed at my new place. close to a month no service and the installer was a no show. I was on the phone for hours and waited 6 hour...

1.1
#1107231
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DSL Extreme - Upset customer

I'm being forced to pay $100 for a tech that never came to my home and now my service is being threatened for interruption
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1097237
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